Address
Floor 1, Zhigu, No. 2-10, South jinlong
avenue, Shahu community, Biling street,
Pingshan district, Shenzhen, China
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping and after-sales strategy
1. Overview
We specialize in the production and B2B sales of barrier gate products, committed to providing efficient and reliable shipping and after-sales service worldwide. Before placing an order, please confirm production lead time, shipping options, and after-sales policy with our sales team. If you encounter any after-sales issues after receiving the goods, please contact us promptly.
2. Shipping Policy
2.1 Production & Delivery Time
- Orders within 10 units: shipped within 7 days
- Orders within 50 units: shipped within 20 days
- Orders within 100 units: shipped within 30 days
2.2 Shipping Methods
We mainly ship through our long-term freight forwarders, primarily by sea for cost-effectiveness. Land or air shipping is available upon special request.
2.3 Packaging Policy
- Full container orders: Wooden crate packaging is not required.
- LCL (Less than Container Load) shipments: Wooden crate packaging is recommended and will incur additional charges.
- If LCL shipment is requested without wooden crate packaging, the company is not responsible for any damage during transit.
3. After-Sales Service Policy
3.1 Warranty Policy
- Warranty periods for different parts range from 1 to 3 years, subject to the specific product documentation.
- If a quality issue occurs within the warranty period, we will replace the relevant parts free of charge.
3.2 After-Sales Procedure
- If products are damaged during transit, please contact the logistics company for a claim immediately.
- For product issues during use, please take photos and videos of the problem and contact our technical support or sales representative.
- Standard after-sales service: Replacement parts will be sent to the customer first. Faulty parts can be returned in batches once accumulated.
- For issues that cannot be resolved remotely, we will send repair parts to the customer. The customer is responsible for the shipping costs.
4. Contact Information
For after-sales support, returns, or other inquiries, please contact:
Email: milo@wonsunbarrier.com